Telefónica: Corporate Responsibility and SustainabilityCómo usar las TIC

Here at Telefónica we fully support the framework approved by the United Nations Human Rights Council in 2008 for better management of the challenges faced by businesses and Human Rights. For that reason, we ensure our corporate responsibility with regard to the same with proactive work throughout our value chain and area of infl uence.

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For this reason Telefónica is working every day to ensure that none of our companies are complicit in any breaches of human rights, whether directly with our employees, customers or communities, or indirectly through our providers.

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Telefónica is working to ensure that all its workers - both direct and indirect - are able to form or join the union of their choice, without threat of reprisals or intimidation, in accordance with the local legislation of the countries in which they are operating.

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Telefónica guarantees the non-existence of forced work in any of our companies. Therefore, we have clear guidelines on established working hours, safety at work and the remuneration of professionals.

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Telefónica acts on three fronts to make a signifi cant contribution to the eradication of child labour in the countries in which we are present: through its own internal regulations, through the responsible management of the supply chain and through Fundación Telefónica’s Proniño and EducaRed programmes.

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Telefónica´s Global Diversity Project is responsible for internally making this Principle a reality, mainly through the inclusion of a perspective of diversity in an employee's life cycle.

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Telefónica gives appropriate answers to global problems, such as mitigation or adapting to climate change through our products and services. We work hard in the appropriate identifi cation of environmental risks in our operations, contributing in a sectorial and global way.

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Telefónica works with local teams trained and committed to environmental objectives and Climatic Change and Energy Effi ciency. We manage the environmental responsibility of all the business lines in an effi cient way.

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Telefónica identifi es and develops products and services that generate energy effi ciency and reduction of CO2 emissions of our customers. We have a series of “green” services in the markets in which we operate, thanks to the work in areas of business and innovation.

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Telefónica is also aware of the high cost of corruption, as well as the medium to longer-term opportunities which will open up to companies with a strong anti-corruption strategy. Accordingly, we have developed a series of elements which represent a robust and totally intransigent control system.

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