Telefónica: Corporate Responsibility and Sustainability
Sustainable management as a tool for competitiveness and progress

Sustainability at Telefónica

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Responsible globalisation

Here at Telefónica we are taking an active role in the international debate to promote CR as part of public agendas, regionally and worldwide. This will also enable us to discover the expectations of all our stakeholders through dialogue with their representatives.

Global Compact


Global Compact

The Global Compact is a United Nations initiative to achieve the voluntary commitment of companies to corporate responsibility through the implementation of ten Principles based on human, employment and environmental rights and the fight against corruption.

Telefónica subscribed to these Principles in 2002 and believes that the Global Compact has played a key role in making it a leader in terms of sustainability, according to the Dow Jones Sustainability Index (DJSI).

In order to promote gradual implementation of the Principles, the Global Compact encourages companies to work with their stakeholders and supports transparency as a tool for increasing credibility. Telefónica's management model features the same components. The Company reports on an annual basis on its commitment to this initiative and its application of the Principles.

Our commitment to the Global Compact is also reflected in our support for the various initiatives promoted by the United Nations. In 2008, we signed the CEO Statement on Human Rights to emphasise the importance we attach to these on the 60th anniversary of the Universal Declaration of Human Rights; we are also a member of the "Human Rights" initiative "Call to Action".

We have an active presence in the Local Offices of the Global Compact and chair the new Latin American Centre of the United Nations Global Compact, supporting sustainable growth in the region.

Since 2010, we have used the Principles and the GRI as the basis for our Corporate Responsibility reports.

Our Company is also part of the Global Compact's LEAD Executive Committee, a business platform created in 2011 by the Global Compact to promote sustainability around the world.

Compliance with the 10 principles:

Human Rights

Principle 1-“Businesses should support and respect the protection of internationally proclaimed Human Rights”

Here at Telefónica we fully support the framework approved by the United Nations Human Rights Council in 2008 for better management of the challenges faced by businesses and Human Rights. For that reason, we ensure our corporate responsibility with regard to the same with proactive work throughout our value chain and area of infl uence.

> Further information

Principle 2- “Make sure that they are not complicit in human rights abuses”

For this reason Telefónica is working every day to ensure that none of our companies are complicit in any breaches of human rights, whether directly with our employees, customers or communities, or indirectly through our providers.

> Further information

Labour standards

Principle 3- "Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining"

Telefónica is working to ensure that all its workers - both direct and indirect - are able to form or join the union of their choice, without threat of reprisals or intimidation, in accordance with the local legislation of the countries in which they are operating.

> Further information

Principle 4- "The elimination of all forms of forced and compulsory labour"

Telefónica guarantees the non-existence of forced work in any of our companies. Therefore, we have clear guidelines on established working hours, safety at work and the remuneration of professionals.

> Further information

Principle 5- "The effective abolition of child labour"

Telefónica acts on three fronts to make a signifi cant contribution to the eradication of child labour in the countries in which we are present: through its own internal regulations, through the responsible management of the supply chain and through Fundación Telefónica’s Proniño and EducaRed programmes.

> Further information

Principle 6- "The elimination of discrimination in respect of employmen"

Telefónica´s Global Diversity Project is responsible for internally making this Principle a reality, mainly through the inclusion of a perspective of diversity in an employee's life cycle.

> Further information


Principle 7- "Businesses should support a precautionary approach to environmental challenges"

Telefónica gives appropriate answers to global problems, such as mitigation or adapting to climate change through our products and services. We work hard in the appropriate identifi cation of environmental risks in our operations, contributing in a sectorial and global way.

> Further information

Principle 8- "Undertake initiatives to promote greater environmental responsibility"

Telefónica works with local teams trained and committed to environmental objectives and Climatic Change and Energy Effi ciency. We manage the environmental responsibility of all the business lines in an effi cient way.

> Further information

Principle 9- "Encourage the development and diffusion of environmentally friendly technologies"

Telefónica identifi es and develops products and services that generate energy effi ciency and reduction of CO2 emissions of our customers. We have a series of “green” services in the markets in which we operate, thanks to the work in areas of business and innovation.

> Further information


Principle 10- "Businesses should work against corruption in all its forms, including extortion and bribery"

Telefónica is also aware of the high cost of corruption, as well as the medium to longer-term opportunities which will open up to companies with a strong anti-corruption strategy. Accordingly, we have developed a series of elements which represent a robust and totally intransigent control system.

> Further information

Further information:
> Global Compact
> CEO Statement
> 'Transparency and Dialogue' section

Millennium Development Goals


Millennium Development Goals

In September 2000, world leaders met at the UN headquarters in New York to approve the Millennium Declaration, which committed their countries to a new global alliance to reduce levels of extreme poverty and to establish a range of objectives and timescales for achieving them which are known as the Millennium Development Goals (MDGs), and which are to be achieved by 2015.

Here at Telefónica we are aiming to contribute to achieving the MDGs as a company which is committed to the development of the countries in which it operates. Through the initiatives we undertake, our aim is to exploit the abilities of new technology to make progress on the major issues addressed by the United Nations.

Our first action was carried out through the "Foro de Reputación Corporativa" (Corporate Reputation Forum) publicity campaign, "2015: A better world for Joana", of which we have been a part of since it was formed in 2007. This initiative helped to promote the eight objectives and to raise public awareness of the need to cooperate to achieve them. The main communication motor for the campaign is the website:

In 2008, we signed the "Call to Action" declaration for companies that implies commitment to achieving tangible development measures, which are carried out in collaboration with Governments and other organisations.

Our Company is part of the Global Compact's LEAD Executive Committee, a business platform created in 2011 by the Global Compact to promote sustainability around the world.

Every year, our Corporate Responsibility Report details our contribution to the MDGs.

Further information:
> Millennium goals
> Corporate Reputation (spanish)
> CR Report 2009
> 'Organisational structure' section

Telecommunications Industry Dialogue



Guiding Principles – Telecommunications Industry Dialogue on Freedom of Expression and Privacy.
In line with the resolution adopted by the National Council of the UN Human Rights (July 2012), the freedom of expression and privacy rights must be protected and promoted in both the digital and physical realm.

Freedom of expression and user privacy rights are increasingly important issues for companies in the ICT sector. So Telefónica, along with other telecommunications operators and vendors, were shaped during 2011 as the Telecommunications Industry Dialogue to address the issues of privacy and freedom of expression.

On March 12, 2013 the Industry Dialogue launched the Telecommunications Industry Dialogue on Freedom of Expression and Privacy Guiding Principles. The principles,  based on internationally recognized laws and standards for human rights the United Nations business and human rights ‘Protect, Respect, and Remedy’ outline, specifically, the interaction and boundaries between a government’s duty to protect human rights and the corporate responsibility of telecommunications companies to respect human rights.

In order to maximize their dissemination and have the support of an organization of reference in this realm, on March 12, 2013 "Industry Dialogue" has signed a services agreement with GNI (Global Network Initiative) GNI will house the work of the Dialogue Group under its wing and provide a common platform to  exchange  best practices, learning and tools.

Further information:

> Guiding Principles
> GNI’s press release 
> GNI’s web press release 




Driven by UNEP (the United Nations Environment Programme) and the ITU (International Telecommunications Union), GeSI (the Global e-Sustainability Initiative) brings together manufacturers and operators in the IT sector in order to promote sustainable development.

This international not-for-profit association based in Brussels was created in 2001 to promote the use of new technology in different areas in order to increase productivity and economic growth…

Since Telefónica joined GeSI in 2003, we have been collaborating actively on a number of initiatives in areas such as responsible supply chains and energy efficiency.

Further information:
> GeSI website

Reputation Institute

Reputation Institute logo

The Reputation Institute (RI) is a pioneering North American academic institution which studies business trends relating to communication, ethics, reputation, responsibility, identity and corporate governance.

Telefónica has been a member of the RI since 2002, and since 2005 we have been applying the RepTrak© model prepared by the Institute. Furthermore, we are part of the Corporate Reputation Forum, the RI's representative in Spain.

Further information:
> Reputation Institute website

CSR Europe

CSR Europe logo

CSR Europe is the most important European Corporate Responsibility network for companies, with around 70 multinational companies and 27 national organisation as members.

Its main function is to help companies to integrate CR into their everyday activity.

Telefónica has been a member of CSR Europe since 2010.

Further information:
> CSR Europe website



AHCIET is the "Asociación Iberoamericana de Centros de Investigación y Empresas de Telecomunicaciones" (Ibero-American Association of Research Centres and Telecommunications Companies); it is a not-for-profit private institution created in 1982 and consisting of over 50 telecommunications operators from 20 countries in Latin America and Spain.

The Association's objective is to establish a meeting point for the Ibero-American telecommunications sector and to promote dialogue involving the public and private sectors, international bodies, regulators and governments in order to exploit the benefits of new technologies in policies, programmes and projects which contribute to the economic and social development of society.

In particular, AHCIET's objective is to promote compliance with the United Nation's Millennium Development Goals and social inclusion and cohesion in Latin America through access to ICT.

It also develops programmes and projects related to tele-medicine, disability, online education, the environment, digital cities and tele-working; since 2008 it has acted as the Technical Secretary for Ibero-American Heads of State and Government Summits for "ICT and Social Inclusion".

Telefónica was a founding member of AHCIET in 1982 and we chair its Information Society and Social Responsibility Commission which coordinates activities in this area.

Further information:
> AHCIET website (spanish)