The Business Principles, Telefónica's Code of Ethics, inspires and defines the way in which the company undertakes its activities and its relations with its stakeholders.
Our Business Principles bring together a series of directives and guidelines that seek to orientate our staff in their day to day work, both in decision making and the way in which they interact with customers, suppliers, shareholders, employees and society in general.
We established this code of ethics in December 2006 in order that it might be applied to all the countries in which we operate. Our Business Principles, together with our values, vision and behaviour, constitute our corporate culture, essential if we wish to be the leading global communications company in the world.
Our Business Principles are structured around General Principles: honesty and trust, respect for the law, integrity and respect for human rights. They are also evolving in order to respond to new concerns such as those that have arisen in the new digital environment.
All our employees are responsible for their decision making in accordance with our Business Principles and for notifying in the event of any sign that said decisions will not be acted on. In order to ensure awareness and understanding of these Principles, an online training programme has been developed which all our staff need to pass as well as a Confidential Hotline.
For further information:
> Download PDF document "Principios de Actuación de Telefónica"