Just as in previous years, our report has been verified externally using AA1000 criteria, in accordance with the principles of materiality, relevance and exhaustiveness.
Apart from drawing up a global report, at Telefónica we publish annual reports in 17 countries following this same pattern.
Download Sustainability Report 2011 - Extended Summary
 (4MB)
Download Sustainability Report 2011 - Executive Summary
 (1MB)
Below we show some significant performance-related data over the last fiscal year:
- Telefónica’s investment in CapEx amounted to 10.224 billion Euros in 2011, which means an accumulated investment of 37.472 billion since 2006.
- We created a wealth value of 78.128 billion Euros in the countries where we are present.
- In 2011 we invested over 5 billion Euros in technological innovation, 8.1% of our income. The accumulated percentage of investment in R&D+i over income over the last three years is 7.9%.
- A new company, Telefónica Digital, is working to capture as much growth as possible in the digital environment, in areas such as financial services, ehealth, M2M, cloud computing, video and the digital home, advertising and safety.
- Our purchasing volume surpassed 27.295 billion Euros in 2011 and we worked with over 14,500 local suppliers, with the consequent contribution to the productive system.
- To encourage responsibility over the whole supply chain, we carried out more than 1,700 audits in 2011 (1,100 in 2010) on risk providers, checking social, labour and environmental aspects.
Last year we were leaders in client satisfaction in the telecommunications sector, with an evaluation of 7.13 points out of 10.
- We formed a coalition with other leading telecommunications companies in Europe to work on making Internet a safer place for children.
Further information:
> Economic dimension (PDF) (1MB)
- We achieved a reduction of almost 20% in energy consumption in networks, placing us just 33% away from fulfilling our commitment for 2015: a decrease of 30%, in comparison with 2007, measured in kWh/equivalent access.
- In 2011 we implanted more than 30 energy efficiency projects on a global scale on the network, achieving a reduction of over 68 GWh and savings of 7.6 million Euros in energy costs.
- We provided green services in immotics, telepresence, virtual hosting … and participation in projects for electric cars and smart cities to contribute to energy saving with ICT.
- We encouraged innovation in Green ICT through contests for applications developers, thereby promoting entrepreneurship and technology transfer.
- We were considered the leading telecommunications company in 2011 in Europe in solutions for energy efficiency to encourage sustainable business, according to the “green quadrant†report by Verdantix.
- We worked with other companies and the ITU (International Telecommunications Union) to agree on the technical specifications that will make the universal charger possible for mobile phones.
- We were first, for the second consecutive year, in the telecommunications sector in the Carbon Disclosure Project (CDP), an index that shows the transparency and performance of companies in the field of climate change to 551 institutional investors with assets worth 71 billion dollars.
Further information:
> Environmental dimension (PDF) (1MB)
- At the close of 2011, we employed a total of 291,027 professionals, 2.1% more than in 2010, and we had invested 66.4 million Euros in their training.
- Telefónica was chosen as one of 25 best global companies to work at by the Great Place to Work Institute.
- We developed nearly 50 initiatives for social innovation by means of ICT ideas and solutions to meet the social needs of the elderly, the disabled and those at the foot of the pyramid.
- We invested over 143 million Euros in social and cultural action in 2011 in the countries where we operate, with the Telefónica Foundation as the main driving force.
- 279,511 children and teenagers benefited directly in 2011 from the Proniño programme, whose target is to help eradicate child labour in Latin America.
- We supported over 500 projects with a positive impact on the community and we provided training for almost 1,600 young people through the Think Big programme.
- We acknowledged the companies and entities that best integrate the disabled into their business model through the Telefónica Ability Awards.
- We set up an online platform for dialogue, www.rconversa.com, to reinforce stakeholder engagement.
Further information:
> Social dimension (PDF) (1MB)
